Customer Testimonials

Doug Cook is not the brightest person when it comes to making deals. Doug insists a credit application when client is paying with a cashiers check. What a waste of time for us, we bought two Lexus from another dealership the very next day.

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should have learned my lesson from my last lease here in Nov 2020 (that's a different story where Doug tried changing the agreed upon deal 2 times before it was corrected while we were in finance. It's not surprising all the poor experiences are here. Our 3 year lease is coming up in Nov 2023 so received a Loyalty offer so elected to make an inquiry with a similar proposal to the last deal but utilizing current market RV, MF, and current incentives. Loyalty letter was from SM, Doug Cook, but he relegated Stephen Noh to be the sales point of contact. ... Read More

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DealerRater - Sep 2, 2023

should have learned my lesson from my last lease here in Nov 2020 (that's a different story where Doug tried changing the agreed upon deal 2 times before it was corrected while we were in finance. It's not surprising all the poor experiences are here. Our 3 year lease is coming up in Nov 2023 so received a Loyalty offer so elected to make an inquiry with a similar proposal to the last deal but utilizing current market RV, MF, and current incentives. Loyalty letter was from SM, Doug Cook, but he relegated Stephen Noh to be the sales point of contact. I used the loyalty email to spell out my exact offer that I was looking for on their in stock model to be fully transparent and expedient. Stephen emailed me so I called him to expedite things. He acted as if he did not see my proposal so I forwarded it directly to him and asked him to follow up on text once he talked to Doug. He pinged me right back a few minutes later and said that their offer and mine had a huge delta, but he wanted me to "come down to discuss". No way I'm going to waste driving over an hour each way on the 405 to "discuss' things. I told him as such and he promptly unsubscribed me from the text thread without even an acknowledgement. This is not only rude, but childish, and completely unprofessional. This is NOT the type of person that should be handling Loyalty clients. May be this dealership management doesn't care. [I got the sense of that from our wonderful internet sales manager at the time who got our previous deal done remotely and smoothly. He left a few months later and alluded to this.] I'm happily returning to our previous dealer in west LA to sign an even more aggressive deal than I had asked Westminster for. Only took 3 emails to confirm the deal and taking delivery tomorrow. The best way to show dealers- don't buy from them and don't put up with their unprofessional tactics.

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Very Bad Experience to buy car from this dealership, I'm wasting my time to go and buy the SUV from them, Already Signed the doc and pay for the deposit, The Sales (Shooter) call and said I cannot sell you the car, Maybe they are Racist because I'm Chinese who try to save the Taxes money. Not surprising me when i see all the bad review from this Dealership.

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My nightmare of an experience with Lexus Service of Westminster began due to an occasional knocking from my car interior that had been bugging me for a while. The saving grace of my experience was that I had the sense enough to not let them touch my car and am lucky that I am only out the $175 they charge for a “diagnosis”. I was confident the sound was coming from the sunroof and figured it would be worth a try to get it diagnosed by a Lexus dealer as the vehicle is still under extended warranty. Unfortunately, because my issue ... Read More

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DealerRater - Dec 21, 2020

My nightmare of an experience with Lexus Service of Westminster began due to an occasional knocking from my car interior that had been bugging me for a while. The saving grace of my experience was that I had the sense enough to not let them touch my car and am lucky that I am only out the $175 they charge for a “diagnosis”. I was confident the sound was coming from the sunroof and figured it would be worth a try to get it diagnosed by a Lexus dealer as the vehicle is still under extended warranty. Unfortunately, because my issue was not a mechanical failure and just a noise it was not covered under my warranty. Expecting to get in for a brief and to the point diagnosis after making an appointment I was informed the car would need to be kept overnight. At this point they assigned me a Toyota Rav4 with a crack in the windshield that they had on loan from Enterprise (which was noted on the preliminary inspection). I was disappointed to hear the man next to me was able to get a Lexus loaner while I was given the Rav4 but not the end of the world, just slightly off putting. After leaving my car overnight for 2 days I received the first communication from the dealer that the diagnosis was completed and in the form of a text message found out that what I thought was a simple rattle fix would actually set me back $2,690 and would entail replacing the entire sunroof assembly. After pressing how that could possibly be the most practical solution the tech assured me that the cables in the assembly were the issue and the best way to fix the problem was to replace the entire assembly. They also made sure to let me know that my fog lights weren’t working and could be fixed for $200. Having some experience with automobiles I declined and returned for my car the day after. Upon returning the loaner car, I was held up an excess of 15 minutes after paying the $175 diagnosis fee and needed to leave to get to work. The reason for the delay was because they were contemplating whether I was to be charged for the crack in the loaner car windshield which had already been noted on the preliminary walkthrough. After getting fed up of waiting I had to ask why I was being held up and was informed it was because of the crack and that they would talk to their manager and have my phone number and payment information in case they needed to charge me for the damage. At this point I also noticed that there was no real breakdown on their estimate and my invoice was simply the transcribed statement from myself describing that I believed the issue came from the sunroof, and this in their eyes was worth $175. I reached back out to the tech that I had originally met with and asked for more detail regarding the estimate and a more in-depth breakdown, when he informed me, he had actually made a mistake and the original estimate of $2690 was actually just for parts and didn’t include labor which would be roughly $1900 in addition to the $2690. After leaving with a terrible taste in my mouth and a feeling that I had been taken advantage of I decided to check one of the other minor issues they had reported, being the fog lights not functioning which I hadn’t even noticed until that point. After a quick trip to AutoZone to try and replace the fog lights to see if that was the issue it took me about 15 minutes to realize that the issue was actually because the two fog lights were not plugged into the battery of the vehicle. These people had my car for 3 full days, charged me $175 and couldn’t tell me that was the issue? At this point I called to speak to someone in customer service and had to call back twice before finally getting in contact with their customer service manager, Vicky. Vicky was completely unprepared for the call and was not aware of who I was. I explained my situation and she seemed very concerned that something could possibly be overlooked by their techs and asked that she investigate and call me back. Vicky called back minutes before the service department closes and had made a 180 degree turn in how she handled the situation and when I asked for my diagnosis fee to be refunded due to incompetence, she had nothing but condescending responses and was trying very hard to usher me off the phone call without any sort of resolve. She assured me that “they work on a lot of sunroofs and that the best way to fix the problem is usually to replace the entire fixture.” This occurred in September and since then, I have done some research and was actually able to fix my initial “$4,690 problem” with a $57 rubber gasket that I installed myself and found that these gaskets are a very common problem and wear out regularly, especially in warm, sunny climates that SoCal experiences year-round. I am disgusted with the overall incompetence of the techs at Lexus Service of Westminster as well as the pathetic excuse of customer service and total lack of acknowledging major mistakes and deliberate exploitation of loyal customers to the Lexus brand. I would urge anyone considering this establishment to go elsewhere as you’d be better off flushing your money down the toilet and doing the work yourself.

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Dishonoring Written Agreements? It's just another day at Lexus of Westminster Presenting the Dishonorable & Disrespectful; Brian Souza & John Oh, GM If you've read my reviews, you know I tell it like it is - so here you go... I was guaranteed a specific LC car - IN WRITING - citing a the car's VIN, that was inbound to the dealership. I trusted their word and cancelled an order for another car/brand. After filling out the required credit app and being reassured numerous times IN WRITING that the car was mine when it came in, ... Read More

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DealerRater - Oct 12, 2020

Dishonoring Written Agreements? It's just another day at Lexus of Westminster Presenting the Dishonorable & Disrespectful; Brian Souza & John Oh, GM If you've read my reviews, you know I tell it like it is - so here you go... I was guaranteed a specific LC car - IN WRITING - citing a the car's VIN, that was inbound to the dealership. I trusted their word and cancelled an order for another car/brand. After filling out the required credit app and being reassured numerous times IN WRITING that the car was mine when it came in, Brian Souza called me to say that they decided to give it to a buddy of John Oh, the GM, and I could pound sand. Though he did promise to call me back later that day with a resolution. No call ever came. I followed up numerous times - never a return call. It's been weeks. Don't trust Lexus of Westminster; their honor or their commitment. They dishonor their agreements and won't care about it - or you.

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The advisor, manager and technician are careless at their job and overcharge.i been there to repair the gas pump after 7 days gas liking again i come back to there complain. They assume that there is another issue with the car that is not even related to the problem that are presented when returning the vehicle or repairing it. I take my car o another dealer it found same problem was buy technicians to installation retainer not correction.

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I visited Lexus Westminster on Sunday. 11/24/19 in AM. Dimitri Goren the Sales Rep greeted me and I let him know exactly what I have budgeted and looking for, so both of our time is not wasted. I let him know I'm driving from Irvine to Santa Monica Lexus to lease a vehicle that we have come to an agreement with already, however, I noticed the same vehicle locally here at Lexus of Westminster. I carefully explained and detailed to Dimitri that I have a deal with my budgeted price, payment and interest rate program. If they can match it, ... Read More

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DealerRater - Nov 25, 2019

I visited Lexus Westminster on Sunday. 11/24/19 in AM. Dimitri Goren the Sales Rep greeted me and I let him know exactly what I have budgeted and looking for, so both of our time is not wasted. I let him know I'm driving from Irvine to Santa Monica Lexus to lease a vehicle that we have come to an agreement with already, however, I noticed the same vehicle locally here at Lexus of Westminster. I carefully explained and detailed to Dimitri that I have a deal with my budgeted price, payment and interest rate program. If they can match it, then it will save me a drive to SM and if not, that's fine and to just let me know so I can get back on the road to SM. I needed to be back to Irvine by a certain time for another appointment, so my time was limited. Dimitri said ok let me check with a Manager, Gary Twombley. He came back and said yes, we can do EXACTLY what you asked for just put down the first payment of $600 which I agreed to. I asked 6 TIMES if I can see it in writing and he assured me they can do the deal. He came back with a credit app and told me to fill it out so we can finalize the deal. I asked him once again that everything is the same as the current deal given which I showed him and he stated once again YES. Upon that verbal agreement and clear understanding, I filled out the credit app and they came back and said everything’s great. After reviewing it, the price we agreed upon was thousands more and I told this is incorrect, please go back and adjust this to the number you PROMISED and CONFIRMED with me. He went back and said sorry these are the numbers. I was in disbelief and shock of what just happened. This is blatant BAIT AND SWITCH sales tactics and nothing shy of LYING to the customer. This is an obvious case of horrible business practices after they already ran my credit and wasted more than 2 hours of my time causing me to miss my window to drive to SM. Dimitri had his head down and Gary just looked cold with no remorse and unapologetic.

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First I will get the pros out of the way, beautiful large dealership with a nice inventory. Our salesman was nice while showing us the cars (this was a front) and knew an ok deal about the vehicles...basically he presented nicely. They negotiated a little with the price and we made a deal for them to takeover and return our previously rented vehicle and purchase new car. We told them our previous cars lease end date and they pulled up the information (or supposedly did) and told us they would make the last payments and we were free and ... Read More

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DealerRater - Feb 28, 2019

First I will get the pros out of the way, beautiful large dealership with a nice inventory. Our salesman was nice while showing us the cars (this was a front) and knew an ok deal about the vehicles...basically he presented nicely. They negotiated a little with the price and we made a deal for them to takeover and return our previously rented vehicle and purchase new car. We told them our previous cars lease end date and they pulled up the information (or supposedly did) and told us they would make the last payments and we were free and clear of the car. We ageeed and sat down with the sales manager who also was a great pretender(nice way of me saying this guy was a complete liar. Looking back there were many red flags from this guy but there’s a reason he’s the sales manager (he’s good at selling). They manipulated and rushed us throughout the deal, offered us a lower apr rate that ended up changing and going higher since we didn’t have it signed in writing, make sure these guys give you everything they promise in writing because they will smile and lie to your face and then you get screwed paying way more than was originally bargained for. The WORST part about this deal was when 2 days after we got the car the salesman calls to tell us we have to make an additional payment on the car we returned. This came at a big shock. They somehow miscalculated/didn’t look at the actual payments left on the car (or purposely misinformed us) to make us make the deal....it’s beyond me at this point but it seems like child’s play that they should of easily had that information to look into (and was their simple responsibility to do so), especially when we asked them to make sure of it several times. Both the salesman and sales manager insured us there would be nothing left on the car to pay and we asked him to double check this information with Toyota financial...this is when he said there’s no need “it’s simple math” ..telling us the car is done in May and since the lease deal started in May we won’t be paying another month when it’s turned in. We later called in to speak with the manager, a different guy from the one we made the deal with (this guy was higher) and this guy was COMPLETELY rude and arrogant (think scummy used car salesman) and in other words basically told me to go **** myself since we signed the paper that said were responsible for additional charges on the return (which they assured us there weren’t any) So long story short we got stuck with the payment which went 100% to waste (could have been driving the car another month) and our APR is 1% higher than what we agreed to. They used the standard scummy salesman/manager tactics but I was not aware of them until after researching. I would not recommend nor trust this dealership and hope you are very cautious and do your research if you dare make a deal with them.

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My experience at Lexus of Westminster was exceptional. I purchased an used Toyota Sienna, and still received top-notched treatment. Michael Huh was our salesman. He was attentive, comprehensive, and honest. The deal was quick and painless. Thank you

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Make sure you ask for John Pham when purchasing a Lexus. He is hands down the best salesman I have ever worked with. He is a joy to talk to, does not cause any awkward of uncomfortable situations, and made leasing my Lexus IS300 completely stress free. I really enjoyed the process with him. This is how car buying should be. John makes fair offers, provides friendly customer service, and allows you to be in and out of the dealer in no time. I was able to immediately enjoy my car instead of stress about money and paperwork. Make sure ... Read More

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DealerRater - Feb 20, 2019

Make sure you ask for John Pham when purchasing a Lexus. He is hands down the best salesman I have ever worked with. He is a joy to talk to, does not cause any awkward of uncomfortable situations, and made leasing my Lexus IS300 completely stress free. I really enjoyed the process with him. This is how car buying should be. John makes fair offers, provides friendly customer service, and allows you to be in and out of the dealer in no time. I was able to immediately enjoy my car instead of stress about money and paperwork. Make sure you ask for John Pham so you get the same smooth, pain free, and happy car purchase as I did! He is truly a professional at his trade. I recommend him and Lexus of Westminster to all!

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Tomas was extremely knowledgeable about my GS350 F w squeaky brakes. He fixed it after the first attempt knowing exactly what was causing the issue. I went to two different shops before and they told me it was normal which I knew was ridiculous. Tomas made me feel like he genuinely cared about getting to the bottom of the annoying squeaking coming from my brand new car. I am so happy to have met him.. I will always go back to him from now on

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We have just purchased our 2018 RX-350L couple days ago from the Lexus of Westminster. This is my wife third Lexus purchased from the Master Sales Consultant GO NGUYEN during the last 25 years. GO NGUYEN is a professional and a honest salesperson. He was helped us from A to Z, and shown great knowledge about the vehicle technology inside/out. We have an enjoyable experience with the Lexus of Westminster. I would love to recommend Lexus of Westminster to everyone. Especially, the Master Sales Consultant GO NGUYEN to all of my friends and families.👌👍??🚘

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We've never had our 2008 IS serviced anywhere else. Tomas Diaz is so knowledgeable and professional! He's an exceptional assest to their company!

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Got treated like a criminal when went in here trying to buy a new lexus rx350, but got confronted by the sale manager who want to fight with me after I complained about the poor service of the sale person. I ended up calling the police because he want to fight with me. Just because I wear a mechanic uniform.

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This dealership is fantastic, they always take great care of my cars. I have two Lexus vehicles that Don helps me with. He gets me in and out quickly and at a fair price..

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I have been coming here for almost 10 years and I have never been disappointed with the service I was given. Everyone there is friendly and works to make your experience a great one. I was just in again his week with Tomas and like usual he got me in and off to work with a loaner quickly but still making sure everything I needed was covered. I highly reccoemend anyone in Orange County to give Lexus of Westminster your business for your next Lexus service and I promise you will not be dissipointed.

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I've been a Lexus owner since 2007. I'm very happy with the service that I receive from Tomas Diaz of Lexus of Westminster.

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I have been a Lexus owner since early 2000. I have been extremely pleased with the service received from Tomas Diaz of Lexus of Westminster. Tomas is very attentive and detailed in his communication regarding that status of my vehicle. Tomas Diaz is the primary reason why I continue to take my vehicle to Lexus of Westminster.

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We live very close to another dealership, but we always choose to buy our vehicles and have them serviced at Lexus of Westminster. From the top down the dealership is courteous, accomodating and trustworthy. We deal specifically with Tomas Diaz who goes beyond what one would ask of a service representative. With him, one feels as if you have a personal representative who is there to attend to your needs, to supervise the process and make sure that only the work needed is ordered rather than just working from a mileage checklist. Beyond the service aspect he is personally patient, ... Read More

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DealerRater - Oct 27, 2017

We live very close to another dealership, but we always choose to buy our vehicles and have them serviced at Lexus of Westminster. From the top down the dealership is courteous, accomodating and trustworthy. We deal specifically with Tomas Diaz who goes beyond what one would ask of a service representative. With him, one feels as if you have a personal representative who is there to attend to your needs, to supervise the process and make sure that only the work needed is ordered rather than just working from a mileage checklist. Beyond the service aspect he is personally patient, answering all questions, friendly and responsive. I could easily see him as one who trains all service representatives, except I'd miss him. Tomas is exceptional; however, I would estimate that the entire dealership functions in a way that allows and supports this approach. I highly recommend Tomas and the dealership as a whole.

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I’ve owned my LEXUS since 2007, but my husband owned a 2001 model. I am so happy with the services that Tomas Diaz has been offering all these years. He would be the reason I stayed with Westminster Lexus. We feel important and cared for. Thank you Tomas and thank you Westminster Lexus.

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Been coming to Lexus of Westminster since 2008 when I bought my first Lexus. Now two vehicles later, there is no other service center I would rather take my cars to. Tomas has always taken care of me and he provides a level of service above and beyond what is expected from a normal service center. Great guy and great service. Trust your car with Tomas and Lexus of Westminster Service.

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I want to thank Tomas Diaz my service guy, he’s always amazing and very helpful. I appreciate the time he takes to explain what my car needs and takes the time to answer my questions. I recommend Lexus of Westminster and Tomas Diaz.

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Where do I begin..from the valet, loaner department, cashiers and service consultants, everyone is great. I have stuck with Tomas Diaz for the last 8 years as he knows my car and knows how to take care of a customer. he never promises anything he can't deliver and is always out for my best interest even though I'm sure his managers may not always agree with him putting customers in front of sales. He knows his job and he does it well. I won't bring my LS in if he is not there and it's not ... Read More

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DealerRater - Oct 20, 2017

Where do I begin..from the valet, loaner department, cashiers and service consultants, everyone is great. I have stuck with Tomas Diaz for the last 8 years as he knows my car and knows how to take care of a customer. he never promises anything he can't deliver and is always out for my best interest even though I'm sure his managers may not always agree with him putting customers in front of sales. He knows his job and he does it well. I won't bring my LS in if he is not there and it's not because I don't trust the other consultants but more because I feel like I'm treating like family with him. Mally and Johnna in the loaner department are also wonderful and they always have a smile. I hope Lexus of Westminster appreciates these wonderful individuals because they go beyond their normal job duties. Thanks as always Lexus of Westminster, you have earned my family's and my trust.

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I've been a loyal customer to this dealer for over 10 years and 9 of those dealing with my awesome service consultant Tomas Diaz. I fully trust him and I know he's out for my best interest and the reliability of my vehicle. I truly enjoy working with him and his wonderful service department which is by far better than all the others over the area.

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I have been here multiple times and Tomas was a very helpful service advisor each time. Tomas made sure our cars well taking care and ensure our issue resolve as quickly as possible. There are no words can describe how quick turn around, how greatful we are with Tomas service. I highly recommend Lexus of Westminster to any people and I am sure other service advisor would serve customer the way Tomas treat their customers with dignity and respect.

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He is taking care of my car for the past 8 years. Wonderful person and dedicated too. Keep up the good work!! Thank you Tomas

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I need to start off by saying that I've had a really bad experience at two other Lexus service center and I live in the South Bay. My past experience at the other locations were so bad that I drove all the way to Westminster to get my car service. Lucky for me, Tomas was my service advisor when I got to Westminster. Since I've met him, he's helped me maintain my cars and my dad's. We both drive from the South Bay to see him. It's great that I can trust him to be ... Read More

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DealerRater - Oct 20, 2017

I need to start off by saying that I've had a really bad experience at two other Lexus service center and I live in the South Bay. My past experience at the other locations were so bad that I drove all the way to Westminster to get my car service. Lucky for me, Tomas was my service advisor when I got to Westminster. Since I've met him, he's helped me maintain my cars and my dad's. We both drive from the South Bay to see him. It's great that I can trust him to be honest with my car's upkeep and I never have to question any suggestions he makes. He sets the expectations from the start so there are no surprises. I also get my car back when promised. If you've been unlucky at other service locations, give this place a try and make sure you ask for Tomas. :).

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A little background story my commute to work is around 52 miles a day round trip. From Westminster to Commerce. I always like to have a peace of mind that my car would not sudden die in the middle of my commute. I personally take all of my family’s car here. We have 3 cars 2 Rx350 and one is250. With that in mind that’s why I recommend Lexus of Westminster for service needs. Lexus of Westminster is very courteous and knowledgeable. I’ve been coming her for 8 years, my service advisor is Tomas Diaz. He is very knowledgeable and very ... Read More

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DealerRater - Oct 20, 2017

A little background story my commute to work is around 52 miles a day round trip. From Westminster to Commerce. I always like to have a peace of mind that my car would not sudden die in the middle of my commute. I personally take all of my family’s car here. We have 3 cars 2 Rx350 and one is250. With that in mind that’s why I recommend Lexus of Westminster for service needs. Lexus of Westminster is very courteous and knowledgeable. I’ve been coming her for 8 years, my service advisor is Tomas Diaz. He is very knowledgeable and very friendly. I have the is250 and every time I leave Lexus of Westminster I am completely satisfied. I would come in for an oil change and I always leave with a peace of mind. Tomas always go above and beyond my expectations. I come in for an oil change he also double check my air bags for me since there was a recall notice that I was not even aware of. Tomas never seized to surprise me. He always make sure I’m taken care of completely before leaving the service department. He gives me recommendation on when things are almost due. Like for example, my mothers car she has the RX350 she is a stay at home mom only make trips to the grocery store not like me. She drive a lot less than I do. Most of the time she leaves her car parked on the drive way. Her tires were getting pretty old since 2010 I believe and they were starting to oxidize which is never a good thing. I myself was not aware of the tire oxidizing or cracking until Tomas pointed out hey, I would recommend you to change your mother’s tires cause you purchased them in 2010 now it’s 2017 and also it’s starting to crack. He points out what’s wrong and let you know the options. I love Michelin tires, I believe they are more sturdy and durable. He lets me know hey the Michelin tires are pretty over priced, there’s Bridgestone and also Yokohama too, the prices are a little less than the Michelin. Tomas gives you a lot of options when it comes to the services they provide. All in all I highly recommend Tomas Diaz and the staffs at the service center. Everyone here is very friendly and nice.

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Since I bought my car in 2008 I have been working with Tomas at this dealership until today. Tomas provided me with extraordinary knowledge and service to my car and questions asked. I’m very happy here and will continue using his service!!

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I had been to several other Lexus service stores in the area and none were able to figure out why my car would shut off after heavy acceleration. I was told "could not duplicate" way too often! I was so frustrated, I almost sold the car but I didn't want to pass the problem on to the next owner. I thought I give one more Lexus dealer a try before throwing in the towel. Thank goodness I found Westminster's service group. They sent out their diagnosis specialty guy who took the time to drive around with ... Read More

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DealerRater - Oct 19, 2017

I had been to several other Lexus service stores in the area and none were able to figure out why my car would shut off after heavy acceleration. I was told "could not duplicate" way too often! I was so frustrated, I almost sold the car but I didn't want to pass the problem on to the next owner. I thought I give one more Lexus dealer a try before throwing in the towel. Thank goodness I found Westminster's service group. They sent out their diagnosis specialty guy who took the time to drive around with me until the problem happened......and it DID!! He immediately pulled off into a parking lot, raised the hood and discovered a large sheet of newspaper that had lodged itself up under my grill area and would block off the air inlet to my car's engine when I floored it. The engine would starve from air and turn off. SIMPLE! I'm such a dummy....and so are the other dealers in south Orange County that couldn't figure this out. Best part is, the repair was free! I will be returning to the Westminster dealer from now on to show my gratitude for their time and expertise. WELL DONE!!

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Before this week I would have given glowing reviews of this dealership's service department. I have had all servicing done here since new and had no issues until they broke my XM radio while replacing the recalled airbag. It seems they don't even care about my inconvenience or unhappiness. They said the part needed will take two weeks to get and they'll call me when it's in stock. C'mon, it's the 21st century and FedEx can get just about anything from one location to another overnight. It's obvious that they simply don't ... Read More

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DealerRater - Jul 25, 2017

Before this week I would have given glowing reviews of this dealership's service department. I have had all servicing done here since new and had no issues until they broke my XM radio while replacing the recalled airbag. It seems they don't even care about my inconvenience or unhappiness. They said the part needed will take two weeks to get and they'll call me when it's in stock. C'mon, it's the 21st century and FedEx can get just about anything from one location to another overnight. It's obvious that they simply don't care and are unwilling to go the extra mile for a loyal customer, even though THEY BROKE IT! The coffee and donuts are good (that's why I gave them a second star) but I'm afraid I'm done with Lexus of Westminster.

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This is my 4th Lexus and this was my favorite dealership. I used the Costco auto sales option and they got me in touch with the Westminster internet sales department. I worked with Eddie and he was by far my favorite car salesman. So refreshing to deal with a friendly, informative salesman. Seems like most of the car salesmen in the past were monotone grumpy old men with no technical knowledge. Eddie showed me the changes and how to use the new features with ease. I hope to deal with Eddie for my next Lexus and highly recommend him to ... Read More

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DealerRater - Jun 3, 2017

This is my 4th Lexus and this was my favorite dealership. I used the Costco auto sales option and they got me in touch with the Westminster internet sales department. I worked with Eddie and he was by far my favorite car salesman. So refreshing to deal with a friendly, informative salesman. Seems like most of the car salesmen in the past were monotone grumpy old men with no technical knowledge. Eddie showed me the changes and how to use the new features with ease. I hope to deal with Eddie for my next Lexus and highly recommend him to anyone buying a Lexus. The financial guy was very nice too. Thanks so much for a refreshing experience guys!

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I called just to see if a car was still available that I saw on the internet and talked with a used car salesman named Reggie. Reggie pressured me on the phone to give him my info but I refused. About 2 hours later he called me back. He must have got my phone number from caller ID. He starts giving me high pressure sales pitches. I told him I was not interested and he got rude with me. He made me mad enough to call and complain to his manager and write this review. I will never buy a car ... Read More

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DealerRater - Jan 18, 2017

I called just to see if a car was still available that I saw on the internet and talked with a used car salesman named Reggie. Reggie pressured me on the phone to give him my info but I refused. About 2 hours later he called me back. He must have got my phone number from caller ID. He starts giving me high pressure sales pitches. I told him I was not interested and he got rude with me. He made me mad enough to call and complain to his manager and write this review. I will never buy a car from this dealer or call them again.

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I Emailed the dealership requesting a lease quote on 2016 GS200t. They only had one in the inventory and Kevin Byram an internet sales manager gave an great quote. I followed with him multiple time as to the down payment and confirming the monthly rate. In addition I told him, I live much farther and wanted to confirm they would honor the price when I went to the dealer. Kevin was not working on the day I went to the dealership but he recommended one of his colleagues who would help us with the lease. In addition he mentioned all ... Read More

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DealerRater - Sep 26, 2016

I Emailed the dealership requesting a lease quote on 2016 GS200t. They only had one in the inventory and Kevin Byram an internet sales manager gave an great quote. I followed with him multiple time as to the down payment and confirming the monthly rate. In addition I told him, I live much farther and wanted to confirm they would honor the price when I went to the dealer. Kevin was not working on the day I went to the dealership but he recommended one of his colleagues who would help us with the lease. In addition he mentioned all Emails were printed and handed to the colleague. After the test drive, I asked to get the paper work started and get the deal promised to me. The sales man disappeared for 45 minutes without anyone checking on us or providing an update. Finally Gary Twombley the director of internet sales came in an said he is not willing to honor the offer and it was a mistake. They argue the sales manager does not have the authority to offer deals to customers without directors approval At the end of the conversation he offered me a much higher price than other dealers which was a complete insult. Do yourself a favor and skip this dealer.

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In August, 2016, my dad bought a new ES 350 from this dealership. Before my dad bought the car, he asked them whether this car was involved in any collision because the mileage was a bit high. They said no. However, after purchase, my dad found a Work Order inside the car stating that the car's bumper and reflectors were replaced in April, 2016. If my dad had known about these prior damages, he would not have bought the car. Lexus of Westminster lied to my dad in order to make a sale. They basically sold him a "new" car ... Read More

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DealerRater - Sep 9, 2016

In August, 2016, my dad bought a new ES 350 from this dealership. Before my dad bought the car, he asked them whether this car was involved in any collision because the mileage was a bit high. They said no. However, after purchase, my dad found a Work Order inside the car stating that the car's bumper and reflectors were replaced in April, 2016. If my dad had known about these prior damages, he would not have bought the car. Lexus of Westminster lied to my dad in order to make a sale. They basically sold him a "new" car with prior damages and did not disclose this fact. They are not a trustworthy dealership.

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5000 miles service was perfect. My wheels were free from scratch after tire rotation. 10000 miles service was bad and my last visit at this location unless I have warranty service. Three of my wheels got bad large deep scratch, and even chip at the holes & edge to insert nuts. Obviously, they did not use right tool which were either short socket or long socket without protective plastic. It took me 4 phone calls before service manager was available to talk to me on the phone. Once I brought the car in, I believe I met service director and he agreed to ... Read More

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DealerRater - Jul 24, 2016

5000 miles service was perfect. My wheels were free from scratch after tire rotation. 10000 miles service was bad and my last visit at this location unless I have warranty service. Three of my wheels got bad large deep scratch, and even chip at the holes & edge to insert nuts. Obviously, they did not use right tool which were either short socket or long socket without protective plastic. It took me 4 phone calls before service manager was available to talk to me on the phone. Once I brought the car in, I believe I met service director and he agreed to have wheel specialist to fix them next week. The thing bothers and makes me unhappy still is his 2 additional comments. 1. The scratches are expected to happen during tire rotation sometimes. I wonder if any customer would let his dealer to touch their cars if he says that to them. His team did not do a good job which damage Lexus reputation and he should find way to improve and fix it. 2. He suggested that he will refuse to do any service relating to the wheels for me in the future. I wonder he is afraid that the wheel fix would not last or am I such a picky customer in which is he afraid to deal with. Well, his dealer already lost my trust and I would not let any dealer touch my car unless it is free service or warranty service since my best friend happens to be the best mechanic.

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I did lots of research before purchasing a Lexus at the dealership in Westminster. Their service is superb and their price is very competative. I also want to give a shout out to Teri, Internet manager for her outstanding customer service. She is always there to help with great patience. And she does whatever it takes to make her customers happy.

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Dimitri was a super nice and fun to talk to. Gave us an amazing deal. He was very knowledgable with the different functions of the car. Great guy and great dealership.

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Lexus of Westminster California boasts on their website that they are the only Lexus dealership in Orange County that has been awarded the prestigious Elite title. And they have won it for the past 11 years. I can't imagine why after the terrible ordeal I had with them. I received in the mail a recall letter to get my passenger airbag replaced. I had to wait two weeks for the appointment as it takes them two days to replace it. When they told me my car was ready, I always do a slow walk around the car looking for scratches ... Read More

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DealerRater - Oct 17, 2015

Lexus of Westminster California boasts on their website that they are the only Lexus dealership in Orange County that has been awarded the prestigious Elite title. And they have won it for the past 11 years. I can't imagine why after the terrible ordeal I had with them. I received in the mail a recall letter to get my passenger airbag replaced. I had to wait two weeks for the appointment as it takes them two days to replace it. When they told me my car was ready, I always do a slow walk around the car looking for scratches or dents and make sure all the inside controls work. I found 12 problems to fix: 1. The valve stem cover on one tire was very loose and would have fallen off. 2. Navigation Display was in French not English. 3. My front license plate is a custom personal plate from 50 years ago. Last Christmas my wife spent $100 getting it restored removing dents and new paint. Working on my car their mechanic scraped the paint off the six letters & numbers. It cost me $37 to get it repainted. 4. My front license plate with the dealer Lexus frame was missing one black bolt cover. This happened when my plate was scraped. 5. Neither the front or rear license plates and their frames were cleaned on the $240 detailing. 6. A fuse box cover from under the dash right door was laying in my trunk. 7. The right door would not unlock or lock with the key fobs. 8. The right door seat memory controls were dead and the right door powered passenger seat made a beeping sound when adjusting it. 9. My steering wheel was no longer horizontal when driving straight. It tilted 20 degrees to the left. 10. When I drove away from the dealership two warning lights came on: VSC and VSC OFF. My manual says when they both come on it means Vehicle Stability Control has failed and to immediately go to dealer. 11. Driving back to the dealership I stopped at a store to get a cold drink. When I walked back to my car I found the FOB had a dead battery as it would not unlock the car. 12. When I started the car I could not release the parking brake because the mechanic did not reattach my hand release to foot parking brake mechanism! Waiting for the tow truck I had to stand in the hot 98° sun for over an hour to keep people from parking behind me as I had to get towed from the rear. My service advisor fixed all my problems and told me his boss, the service manager, said they would pay for a repaint of my custom license plate if I had a receipt. I have a hard copy of this in an email from him. I had the damaged plate repainted for $37 and brought it and my receipt and email to the dealer but my service advisor said to me that reviewing it that the scrapes did not warrant the dealer paying for it. I told him I have a photo of it right after they damaged it and do I have to contact your USA headquarters to say you are not honoring your word? I thought that honor was very big in Japan. He then took my painted plate and hard copies to his service manager. He returned and said within two weeks I will received a check in the mail for $37. I never received the check. The reason I bought two Lexus's was their reputation for exemplary service. But having to get towed back to the dealer right after picking up my car is really bad. And to discover 12 problems to fix when they said my car was ready. How do they rate their Elite award with bad service like that?

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My experience was OK until I met Yui! His open heart and care for my father was unconditional! Yui offered us beverages and made us feel at home. He asked what type of vehicle we need but at the same time he wasn't pushing for a sale. After Yui's guidance we fell in love with CT-F, he didn't have the vehicle we wanted in stock so he personally went for the vehicle himself. Yui's upbeat attitude and customer service is world class! With this my next vehicle will be purchased at the Lexus of Westminster! Thank ... Read More

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DealerRater - Oct 12, 2015

My experience was OK until I met Yui! His open heart and care for my father was unconditional! Yui offered us beverages and made us feel at home. He asked what type of vehicle we need but at the same time he wasn't pushing for a sale. After Yui's guidance we fell in love with CT-F, he didn't have the vehicle we wanted in stock so he personally went for the vehicle himself. Yui's upbeat attitude and customer service is world class! With this my next vehicle will be purchased at the Lexus of Westminster! Thank you Lexus and most of all Yui! Give that man a raise!!!

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I went in to Lexus at Newport with my mom and the dealer was not friendly at all. I think he was looking down on us. But! When we went to Lexus Westminster, we were referred by Mr. Go, whom we spoke to on the phone. He introduced us to George and he was super friendly and knowledgeable! We sealed the deal and signed everything. My parents are very happy with their ES 300h!

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Came into Lexus of Westminster to look around at the RC 350 F sport and the RCF. Was approached by Bobby who then had KJ help me out with all my questions. He took me to the back garage to show me all the models they had in stock. I found a car I was interested in. KJ was very very friendly and extremely helpful with all my questions. I told him I would be back to purchase it. I knew that there was a chance the car would be looked at and sold before I was able to return and ... Read More

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DealerRater - Sep 26, 2015

Came into Lexus of Westminster to look around at the RC 350 F sport and the RCF. Was approached by Bobby who then had KJ help me out with all my questions. He took me to the back garage to show me all the models they had in stock. I found a car I was interested in. KJ was very very friendly and extremely helpful with all my questions. I told him I would be back to purchase it. I knew that there was a chance the car would be looked at and sold before I was able to return and it did happen. He tried his best to keep it for me. I was not upset. He immediately told me he was so sorry that it got sold, but I told him not to worry about it. This is where he was extremely helpful. He told me that Lexus was expecting another model coming brand new with no drivers ever in it. I was excited for 2 reasons. First, he was helping me out by going out of his way to do everything he can to help me find the car I was going to purchase. Secondly, the RC 350 F was BRAND NEW!!. I am so happy I had KJ to help me with everything! If you are planning to go into Lexus of Westminster look for KJ. He will help you with everything you need and you will walk away happy!! THANKS FOR EVERYTHING KJ!!

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Just purchased a new 350 ES, and I love it. This is the second ES I have purchased here, and everything was great. Lex did above and beyond to get me the car I wanted today. He even delivered it to my home, and carefully went over all the new features. He even set up my Bluetooth for me. Thanks so much Lex.

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Call/Text Lex Vasquez 714-892-6906. From the beginning to the end, he was extremely professional, polite, and helpful. His willingness to help me answer me provide me the service I needed...with great attitude... I couldn't expect more!! Thank you Lex!! You were absolutely great!!

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We were referred to them by the Costco Auto Program. Got an email from the assigned sales representative Carla Melean the next day. Set up an appointment with her to see the car and it was nothing but pleasant from start to finish. The sales manager Steve Kang was great too.

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My wife and I purchased a 2015 Lexus IS F-Sport this weekend, we went to Lexus of Westminster to check out the car took it for a test drive and sat down to talk numbers. We were in and out of there in 90 minutes. The manager (Steve Kang) and salesperson (Carla Melean) made everything simple and easy. We agreed on the numbers got excellent price for our trade in and took the car home. This is one of the best, easiest and quickest car buying experience we have ever had. Their customer service is great, they made everything real simple, and ... Read More

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DealerRater - Oct 12, 2014

My wife and I purchased a 2015 Lexus IS F-Sport this weekend, we went to Lexus of Westminster to check out the car took it for a test drive and sat down to talk numbers. We were in and out of there in 90 minutes. The manager (Steve Kang) and salesperson (Carla Melean) made everything simple and easy. We agreed on the numbers got excellent price for our trade in and took the car home. This is one of the best, easiest and quickest car buying experience we have ever had. Their customer service is great, they made everything real simple, and quick. I would recommend Lexus of Westminster to anyone looking to buy a Lexus.

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I had a horrible experience with Lexus of Westminster this past weekend. My wife and I made a deal with the salesman Regie Daez, for an RX350. We were looking for a specific color combination and options that Regie stated was available at their "sister" store. He came with a promise of giving us a deal that was reasonable, options we wanted, and getting us the car the following morning. He pushed us to close on the deal today because the price will change on Monday due to the weekend sale. After running our credit and getting approved ... Read More

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DealerRater - Oct 7, 2014

I had a horrible experience with Lexus of Westminster this past weekend. My wife and I made a deal with the salesman Regie Daez, for an RX350. We were looking for a specific color combination and options that Regie stated was available at their "sister" store. He came with a promise of giving us a deal that was reasonable, options we wanted, and getting us the car the following morning. He pushed us to close on the deal today because the price will change on Monday due to the weekend sale. After running our credit and getting approved they said they could no longer get the car because it was sold and said they can give us the same deal on a different color combination without the options we wanted. Regie had me speak with a manager named Doug Cook who told me this is normal practice. His reasoning for not caring about the way Regie dealt with the situation was because he stated "we are here to make money." He gave my wife and I the cold shoulder and said good luck next time. I have bought multiple cars in my life yet have never been treated as poorly as I have at this dealership. This is the bait and switch tactic I have heard about but never experienced.

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Lexus of Westminster was the best experience I have ever had in shopping for a car. They have a relaxed, friendly, and elegant ambiance that made my husband and I feel comfortable from the very beginning. Everyone was extra special in greeting us and supporting us during the whole process of choosing a car and the transaction of buying a car. Bob, the salesman, was superb in his gracious way of treating us and making us feel very welcome. Todd Minette, was outstanding in his approach to finalizing the deal. Wow I can go on and on about the service ... Read More

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DealerRater - Dec 19, 2013

Lexus of Westminster was the best experience I have ever had in shopping for a car. They have a relaxed, friendly, and elegant ambiance that made my husband and I feel comfortable from the very beginning. Everyone was extra special in greeting us and supporting us during the whole process of choosing a car and the transaction of buying a car. Bob, the salesman, was superb in his gracious way of treating us and making us feel very welcome. Todd Minette, was outstanding in his approach to finalizing the deal. Wow I can go on and on about the service received. This service was the BEST experience ever. Thank you Lexus of Westminster!

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From the very outset Carla was extremely helpful in helping us to select the right Lexus (a new ES 350) with the most suitable options. Being unfamiliar with the latest features in the new cars was made less onerous by Carla's helpful instruction which will continue following our purchase! The manager of Lexus of Westminster, John Oh, operates a wonderful dealership which we heartily recommend!

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I RECOMMEND LEXUS OF WESTMINISTER TOTALLY BECAUSE I GOT MY HIGHLANDER IN MARCH AND IN NOW AUGUST I NEEDED THE LEXUS I COULD NOT LOOK ANYWHERE ELSE.I HAD TO GO BACK .THE STAFF ARE VERY FRIENDLY AND KNOWLEDGABLE.THE WORKED WITH ME IN A MANNER THAT WAS PROFESSIONAL YET PERSONAL.I FELT LIKE I HAD KNOWN THEM FOR A LONG TIME.i SAY THEY HAVE SIGNITURE SERVICE WHICH LEFT A GREAT IMPRESSION ON ME.i WILL DEFINATELY RECOMMEND THIS COMPANY, BOBBY MOORE AND BILL WERE THE 2 WHO HELPED.THANK YOU VERY M,UCH GUYS!

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I had been searching for certian model used car for quite a while, i had contacted a couple dealerships about cars they had advertised online and the follow up was very poor. After I saw the model I was looking for at Lexus of Westminster, I called and talked to Steven and everything was handled over the phone, he returned calls as he said he would and we worked out a deal. I had a two hour drive to pick up the car so I was hoping nothing was going to change when I arrived. Steven had told me he ... Read More

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DealerRater - Nov 2, 2012

I had been searching for certian model used car for quite a while, i had contacted a couple dealerships about cars they had advertised online and the follow up was very poor. After I saw the model I was looking for at Lexus of Westminster, I called and talked to Steven and everything was handled over the phone, he returned calls as he said he would and we worked out a deal. I had a two hour drive to pick up the car so I was hoping nothing was going to change when I arrived. Steven had told me he was not going to be there due to a previous appointment but he had Carla Melean take care of the final delivery. She was ready for me when i arrived was very informitive about the car and very pleasent to deal with. Everything that was promised over the phone was exactly what I received. I highly reccommend this dealership, next car I purchase they will be my first call.

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Lexus of Westminster and, more notably, Carla Melean in Internet Sales, is who you need to deal with if you're looking for the best pricing and superior customer service. I dealt with Internet Sales for six different Lexus dealerships and only two were upfront about pricing, Lexus of Westminster being one of them. All of the other dealerships danced around pricing and once I did get their prices, it was considerably higher than what Carla originally offered. She even showed me the dealer invoice comparing her offer to the invoice price. As a prudent shopper, I did not jump ... Read More

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DealerRater - Apr 30, 2012

Lexus of Westminster and, more notably, Carla Melean in Internet Sales, is who you need to deal with if you're looking for the best pricing and superior customer service. I dealt with Internet Sales for six different Lexus dealerships and only two were upfront about pricing, Lexus of Westminster being one of them. All of the other dealerships danced around pricing and once I did get their prices, it was considerably higher than what Carla originally offered. She even showed me the dealer invoice comparing her offer to the invoice price. As a prudent shopper, I did not jump at the offer and continued to evaluate all of my other options. There was no need to do so. About a week and a half later, I worked with Carla and made a deal on a new CT200h. In addition to the amazing deal I got, Carla also provided outstanding service. Originally, I went in thinking that I did not need/want navigation, since my phone more than adequately does the job. So, when I came in for a test drive, she respected the fact and did not try to up-sell me or pressure me into getting a nav-equipped model. After checking out the non-nav model, my own curiosity wanted to check out the nav-equipped model. Carla let me check out the car and provided me space so I could evaluate it on my own. Again, no pressure or up-selling, which I greatly appreciated. When I did need her to go over the features of car, she was a product expert and explained everything in detail. You'd be surprised how many dealerships I went to and the salesperson did not know what they were selling. Needless to say, Carla sold me on the navigation without selling it to me. I hope that makes sense. Her exceptional service went beyond her product knowledge. She was the truest professional in every way. We probably emailed back and forth over twenty times and she always responded promptly. When I would call, I would be greeted with a smile. The day after I purchased my car, I noticed that the key gloves were missing. I gave her a call and she offered to have them mailed to me instead of me having to drive since I live and work a good distance away. Also, I called Lexus of Westminster's parts department this past Saturday afternoon and couldn't get through. I needed to get touch up paint since my front bumper has a small chip (haven't even had the car for two weeks 🙁 ) and I wanted to fix it before I get my clear bra installed on Tuesday morning. There was no way for me to get to the dealership in time since I was at work and the parts department would already be closed by the time I got out. The parts department is closed on Sunday and I would not have been able to go to the dealership on Monday because of work. So, I call Carla and tell her my dilemma. Less than five minutes later, she calls me back telling me that she got me the touch up paint and that she'll leave it at the front counter so I can pick it up on Sunday. Clutch. I go in today to pick it up, no charge. If you're looking to purchase a Lexus, go to Lexus of Westminster and ask for Carla Melean. After I purchased my car from Carla, I received a letter from her stating that the purchase was just the beginning of the relationship. How true was that! I can tell you that Carla has made me a loyal customer and that I look forward to purchasing and having friends and family purchase cars from her in the future. Advice to Lexus of Westminster: Carla Melean is a keeper!

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We made an appointment with Carla to test drive a Lexus ES 350. She was on time and very helpful. The dealership didn't have the color we were interested in stock, but Carla found us a car at another dealership and had it delivered to us that day. She made sure we knew the many features on the car before leaving. The finance department was also very efficient. Lexus of Westminster was recommended to us by a friend and they definitely met our expectations. I would recommend this dealership to anyone.

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I went to the Westminster dealership because my brand new RX350 was making a rattling sound when the AC was turned on. Mr. Don Gillilan, our service manager, didn't even bother to have it checked out by a mechanic and instead said: "It's normal for the vehicle to make this sound when the AC turns on" What a bunch of bull crap!! I took it to Lexus of Cerritos and they immediately told me there was a problem with the AC compressor. Lexus of Cerritos fixed the issue within 2 days and the service there was excellent ... Read More

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DealerRater - Sep 30, 2011

I went to the Westminster dealership because my brand new RX350 was making a rattling sound when the AC was turned on. Mr. Don Gillilan, our service manager, didn't even bother to have it checked out by a mechanic and instead said: "It's normal for the vehicle to make this sound when the AC turns on" What a bunch of bull crap!! I took it to Lexus of Cerritos and they immediately told me there was a problem with the AC compressor. Lexus of Cerritos fixed the issue within 2 days and the service there was excellent and commendable! Don Gillilan however needs to provide better customer service instead of shrugging off concerned customers! I would never go back to that dealership again!!

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Had a misunderstanding with a salesperson when I first stopped by. This explains my negative login name that I was unable to change. The manager helped me and gave me some nice people to work with. Bought a 2010 RX 350 today. Great deal. Love the SUV. I love Lexus. They make the best cars.

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I wanted one of the new GX SUV's. I shopped at Tustin, Cerritos, and Newport. I finally bought at Westminster because Greg was so up front and honest with me. Other dealers kept quoting prices, then reniging when I got to the dealership. I got the run around other places. I love the car and was just in for my first service. Wow, what a great organization. Billy in service was super. I feel I have really found a home.

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I recently bought a 2010 Lexus IS 250 from this dealer. After having a disappointing experience at Tustin Lexus, who backed out of 2 deals and tried to raise the price of the car I wanted and lower the cost of my trade, I went to Westminster. They gave me a great deal (they matched my first deal that Tustin backed out of) and treated me like royalty. I have no complaints about this dealership, with the exception that I had to wait too long to get in the finance office. However, they made me very comfortable during that time and offered to ... Read More

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DealerRater - Feb 13, 2010

I recently bought a 2010 Lexus IS 250 from this dealer. After having a disappointing experience at Tustin Lexus, who backed out of 2 deals and tried to raise the price of the car I wanted and lower the cost of my trade, I went to Westminster. They gave me a great deal (they matched my first deal that Tustin backed out of) and treated me like royalty. I have no complaints about this dealership, with the exception that I had to wait too long to get in the finance office. However, they made me very comfortable during that time and offered to get me something to drink several times while I waited. I would definitely return to this dealer. I give them a two thumbs up!

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I have purchased several vehicles in the past but never have had such a great experience as I had with Lexus of Westminster. Gina Silvestri was my salesperson, she was very professional and knowledgeable. I believe I got a fair price and exceptional service. I also found Andrea, the Sales Manager to be very helpful and kind. I would recommend anyone to this dealership.

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Overall experience at this location, unfriendly service representative and I waited for almost 3 hours for just an oil change. Will never go there again. I have told friends, relatives, and coworkers to stay away from this location. I was so mad that I will probably never buy another Lexus again.

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I went to Lexus of Westminster for a service on my IS 250. Best experience I've ever had. My consultant was very friendly and informative. I will definitely be returning & highly recommending this dealer. Prices were extremely competitive!! Only thing is they ran out of donuts by the time I got there so I had to settle for a bagel. Oh well, it's not that big of a deal so I'll come back earlier next time.

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I went to Westminster to have my first service performed and met Jorge Buenrostro, a service advisor. He was helpful and patient with me as I had many questions concerning the use of my navigation system and bluetooth. The service was done in a timely manner and the car was nice and clean afterwards. JOrge went over my invoice with me and thanked me for my visit. All in all, a great experience!

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I was shopping for a new IS460F. I went to several dealers and was quoted as high as $5000 over MSRP. (Newport Beach was the highest). Westminster had several to choose from and Kenji helpped me negotiate a nice discount from MSRP. Everyone was very nice. Their sales and service departments are brand new and a lovely place to shop. Plus I saved a bunch of money. I never felt pressured, nor did anyone try to sell me stuff I didn't want or need.

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This dealership is filled with a bunch of incompetent OR lying individuals. The only person I thought was ok was Glen. Other than that, everyone else that I dealt with left me with a bad feeling. First, I was told online, by Marcel, that they had the specific car that I wanted in stock. When I got there, they could not locate the car and tried to deal with me on a different one. Strike 1 for incompetence. Next, Paul does does a dealer lookup of the car that I want and say there's only one other dealership that has ... Read More

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DealerRater - Jul 8, 2008

This dealership is filled with a bunch of incompetent OR lying individuals. The only person I thought was ok was Glen. Other than that, everyone else that I dealt with left me with a bad feeling. First, I was told online, by Marcel, that they had the specific car that I wanted in stock. When I got there, they could not locate the car and tried to deal with me on a different one. Strike 1 for incompetence. Next, Paul does does a dealer lookup of the car that I want and say there's only one other dealership that has it and miraculously they found it in their SECRET inventory, however, when I went to look at their SECRET inventory, no one could find it. Also, I found two other dealerships with it, rather than the 1 they were claiming. Lie confirmed. Strike 2 for deceit. Next, Marcel, the online person, responds to my email with sarcasm and blame, saying that I was not loyal just because I did not ask for him when I got in and that it's my fault I did not see the car because he would have found it (something his coworkers could not do). All he did was a stock check for me via email, I have no obligation to him. Strike 3 for bad customer service. I would avoid this place.

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We got a Lexus SUV several years ago from Westminster and had a great buying experience. Our 2nd car was a BMW and we decided to replace it with a Lexus ES350. We also upgraded the SUV to the new RX350. Each time, the sales team was patient, informative and responsive with answers to our questions. No high pressure sales tactics or surprises. Bottom line is that we got the cars we wanted at a fair price with great service. Also, the showroom was very nice and has a lounge area with snacks, drinks and TV so our kids were ... Read More

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DealerRater - Jun 28, 2008

We got a Lexus SUV several years ago from Westminster and had a great buying experience. Our 2nd car was a BMW and we decided to replace it with a Lexus ES350. We also upgraded the SUV to the new RX350. Each time, the sales team was patient, informative and responsive with answers to our questions. No high pressure sales tactics or surprises. Bottom line is that we got the cars we wanted at a fair price with great service. Also, the showroom was very nice and has a lounge area with snacks, drinks and TV so our kids were happy while we car shopped. We will definitely go back.

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Tung in the internet dept was great. He made it very easy to buy a car. We spoke about the ES350 he gave me a great price and I bought ther car the next day.

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Bought my 2001 Lexus RX here. They beat Longo on my trade in by a couple of hundred dollars. However, I got haggled in credit because I was paying cash, I was very upset, complained, got no where. I did go back for service due to convenience, service was fine, but the experience with credit dept. means I will NOT return to buy my next Lexus from this dealer. Unethical and unprofessional in handling me as a client. They plain lied about California Consumer Credit Laws!

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Went to purchase a 2006 IS 250, and the price was good, but that's about it. Shawn never asked my wife and I what we did for a living, and really didn't seem interested in anything except selling the car. I mean, I know that's what these guys are supposed to do, but they are supposed to kiss your butt at least a little bit. Terrible customer service. And, they tried to rip me off on my trade (offered $7,000 when the Kelley Blue Book trade-in (wholesale) value was $11,515). I sent a harsh e-mail to him and his boss, and ... Read More

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DealerRater - Apr 10, 2006

Went to purchase a 2006 IS 250, and the price was good, but that's about it. Shawn never asked my wife and I what we did for a living, and really didn't seem interested in anything except selling the car. I mean, I know that's what these guys are supposed to do, but they are supposed to kiss your butt at least a little bit. Terrible customer service. And, they tried to rip me off on my trade (offered $7,000 when the Kelley Blue Book trade-in (wholesale) value was $11,515). I sent a harsh e-mail to him and his boss, and all his boss could say was ouch. Not only was that unprofessional, that was downright childish! Would NEVER return to this dealership.

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I bought a 2002 GS430, it is a nice car.. though I like my GS400 better. I don't know about Maurice though, I don't think he can even afford a lexus, or Mercedes... or he just a hater. BTW.. I also had great experience at Lexus of Westminster besides Tustin Lexus. (My family all drives Mercedes and BMW, So I just want to be different). Lexus are nice luxury cars that will save you money (reliable), Mercedes and Bmw are nice, but too much problems with electrical parts with their car, and they are great luxury cars, especially the ... Read More

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DealerRater - Oct 7, 2004

I bought a 2002 GS430, it is a nice car.. though I like my GS400 better. I don't know about Maurice though, I don't think he can even afford a lexus, or Mercedes... or he just a hater. BTW.. I also had great experience at Lexus of Westminster besides Tustin Lexus. (My family all drives Mercedes and BMW, So I just want to be different). Lexus are nice luxury cars that will save you money (reliable), Mercedes and Bmw are nice, but too much problems with electrical parts with their car, and they are great luxury cars, especially the AMG and the M.

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