Customer Testimonials
I had the pleasure of working with Keith Imoto while buying my Lexus vehicle. I found him to be friendly, knowledgeable, and incredibly professional. I will definitely refer friends and family looking to buy Lexus vehicles to Keith.
I’m happy with the service at Lexus Westminster. Jonathan the consultant was very quick, helpful, and thorough with my car issues.
I had planned to purchase a car from a different Lexus dealer but Westminster was faster with the quote, more flexible on pricing, quicker to find the trim and color I wanted, more flexible on when I could come in, and accommodated my need to be in and out of the dealership in less than 90 min. I knew what price I was getting before I went in person and didn’t want to haggle and Westminster accommodated all of that. Could not have had a better experience.
Friendly, fast and efficient! They gave me the best offer compared to the 8 others dealers I called and didn’t make me drive all the way there while we sorted it all through the phone. Finalized everything over the phone, and picked up same day. Thank you!!!
Good serive part eri good guy
The parts receptionist was nice. But compared to Longo I was not given the option to price match or printed instructions on how to fix my car. People exp was ok but above and beyond exp was subpar compared to Longo Lexus
All dealerships play the “game” of negotiating lowest price with their managers and you which is time consuming and not necessary but, in spite of this, the place is very professional and Stephen Noh was courteous and helpful in showing me all the systems in my new car!
I had an amazing experience working with Trevor while purchasing my GX 550! From start to finish, he made the entire process smooth, straightforward, and stress-free. He was incredibly helpful, knowledgeable, and attentive throughout the experience, making sure everything was taken care of and that I felt comfortable every step of the way. Buying a car can sometimes feel overwhelming, but Trevor made it genuinely enjoyable and easy. I really appreciated his professionalism, and great attitude. If you're looking for a salesman, I highly recommend asking for Trevor. Thanks again for making this such a great experience!
Perry helped me out with the process of getting my RX 500h. The whole thing was smooth, he told me everything I needed to know, it was essentially a no-nonsense time there. Everything was to the point, and I really appreciated that. I thank him for a smooth transition into a fantastic new vehicle, and I wish him all the best going forward! 🙂
Everyone is friendly and knowledgeable, I would definitely recommend them
Keith Imoto did a super job helping me find, reserve, and purchase a difficult-to-find car. He is friendly and easy to work with and always kept me informed on the status of the car arrival, even on his day off. I will definitely recommend him to friends.
Lexus's customer service is very good, I am very satisfied! 🫶🏻
The parts office crew is always perfect and kind I am a manager and can say these guys are the epitome of excellence in customer care!
I recently leased my new Lexus NX 350 from Lexus of Westminster and had a great overall experience. Ryan and the staff were friendly and helpful, and Ryan was able to get me a great deal on my vehicle. The process went smoothly, and I’m very happy with my new Lexus.Thank you to Ryan and the team at Lexus of Westminster!
Big thanks to Keith Imoto for helping me get my new Lexus IS 350! He was super nice, helpful, and made the whole process really easy. I appreciate all his help and I'm so happy with my new car! Definitely recommend him!
Keith is a great sales rep, he worked very dilegently to make it happen, showed the inner works of control panel, very friendly and professional, suprised that it did not come with a tire key lock tool, had to buy one from parts dept. I bought a 2026 NX350h, the dealership is clean and well organized. Bought my car from Westminster Lexus in Orange County, California.
I bought a new Lexus and it needed to be towed after 3 1/2 weeks. When you call the dealership, AI answers the phone and when the AI agent tries to transfer you, there isn't a Human to connect with so they call you back. The rudest sales manager called me back and was condescending and told me the car worked when I drove it off the lot and lectured me on what to do. I would Never recommend Lexus of Westminster. Five hours later--and two tow trucks later--my car arrived at the service center. The service center needs to be ... Read More DealerRater - Oct 25, 2026
Rude sales manager
My car sat for 1 1/2 hours. I went to check to see when it might be ready. It was still there. They didn’t know I brought it in for service 🤔. It took 5 hours of my day for an oil change and filter. I asked over the phone how much it might cost. When I got there, they gave me a price that was almost double. I took some of the things off that I didn’t need and the price came down. I understand it is Lexus, but it was a very expensive oil change.
Alex provided exceptional service and was extremely knowledgeable and helpful! I never felt pressured and he took the time to remember all my wants and found my perfect Lexus! Highly recommend!
100% Happy!!! You have to work with Perry. I contacted him online he was very helpful, straight shooter he delivered what we agreed on without playing any games. No up selling just Perry being real! Ask for Perry! His follow up was great.
I have been dealing with Todd for many years and his service exceeds excellence. Todd is a true professional who listens to customer needs, presents options then delivers in a very punctual manner. Thank you, Todd.
When I go to the parts department, the sales person go above and beyond to help with the needs of the customer
Keith is very patient and informative. No pushy sales man. He makes you feel comfortable with your purchase and treats you with the up most respect.
Very good
Totally satisfied
Good and friendly service. Also timely.
O stopped here today to test drive an electric vehicle and was excited about possibly finding my next vehicle. That quickly became a disheartening event as I witnessed a salesman walk past me to another customer who had just walked onto the lot. I stopped the salesman and asked if he knew the gentleman to which he answered “no.” I wasn’t asked if I needed help or if I’d been helped. He proceeded to talk to the customer so I left. It shouldn’t matter that I have a pre approved check that could have closed the deal. ... Read More Google - Oct 17, 2026
AVOID THIS LOCATION.
Took my car in for a check engine light due to misfiring spark plug. Picked up my car 5 days later and the AC stopped working. Told my service rep the AC airflow was abnormal, but he was insistent it was fine. He brought out another car that’s the same model to compare the flow, and I felt noticeable difference. However, he insisted both were the same. He then asked the onsite manager to check, at which point the manager verified no air was blowing from the AC. However, both insisted it’s an unrelated issue and ... Read More Google - Oct 17, 2026
The service department goes above and beyond the customer service one usually gets at most dealerships. Tomas, my service rep, treats me like a friend. He understands the difference between a transaction and a relationship.
Lexus of Longo cannot compete with Lexus of Westminster! Shout out to Perry and the team of Lexus of Westminster for making everything easy and possible! I was window shopping from home. Once I got to the dealership everything was smooth. I got top dollar for my trade, the best discounts for my new vehicle and they provided refreshments during my visit. Thank you again Perry and Lexus of Westminster!
Today Oct.9 2026 from 5pm to 5;30 pm ,i stopped by part department at lexus of Westminster City. A Salesperson ( seems to be an Asia maybe origin,tall guy) who was impolite,rude ,spoke louder .He answered my question very aggressively, loud tone like a boss .no recommend this place to every one .
Ryan was a pleasure to deal with, polite, professional, and on time
Amazing experience with Lexus of Westminster! I drove all the way from Sacramento because of their professionalism and how easy they are to work with. I purchased a 2026 Lexus TX 350, and not only did I get a great deal, but the entire transaction was smooth, easy, and stress-free from start to finish. The team at Lexus of Westminster made the whole experience exceptional. I will definitely recommend them to friends and family, and I’m proud to be a Lexus of Westminster customer. Thank you for making the experience such a great one!
Do not purchase a car from this dealership!!! They were very nice and accommodating going in. I purchased my brand new Lexus IS 350 August 4th. My car will be in the Lexus repair shop for up to 55 days plus. No call from management, no calls from sales reps. Once the sale you the car you are worthless to them. Terrible customer service with this dealership & Lexus Corporation.
Worst Lexus I ever been to horrible sales agents try to sell me something I didn't want to ask them told them what I wanted and they didn't have it and they can care less about trying to help me or find me a car in another deal and never go back here again thank you to Lexus of testing you guys are way better way more professional
My first time visiting Westminster Dealership. Don was great and very helpful, and everything went smoothly and quickly.
Great service, clean area to sit, and they keep you updated whilst you wait.
The salesman was unprofessional and not very helpful. I was disappointed with the experience.
Professional advisor
Outstanding sales experience from start to finish. Very professional, honest, and caring. Highly recommend Alex Cao for all your needs.
I had an outstanding experience working with **Keith Imoto** at **Lexus of Westminster**. From our very first conversation, Keith demonstrated exceptional professionalism, integrity, and genuine dedication to customer satisfaction.
What impressed me most was his patience and knowledge. He took the time to answer every question thoroughly, never pressured me into making a decision, and made sure I understood all of my options. His honesty and transparency made the entire experience comfortable and stress-free.
Keith went above and beyond to help me find the right vehicle, keeping me informed throughout the process and always responding promptly to my calls and ... Read More Google - Jul 23, 2026
DO NOT BUY from this Lexus - Go To Tustin Lexus
6.27.2025 I do not believe any good will come out of speaking to the dealership. It is obvious that they have allow these deceptive practice.
1. Defer from using Lexus Parts by convincing customers to use OEM 3rd party parts.
2. Deceptive tactics by not disclosing actual parts and costs related to parts and labor.
3. Denied Costco 15% discount partnership referral
4. Over inflated costs. Even after so call giving me like Costco discount.. parts are still over almost 400% markup from Rackauto.com. I had disclosed the website is my go to oem parts.
5. ... Read More Google - Jul 20, 2026
I purchased a 2022 Toyota Tacoma from Lexus of Westminster in May 2025 and had multiple frustrating experiences that I feel other buyers should know that.
First, I appreciate all the time they spent for me during the process of the purchase.
Three statements:
1. VSA Added to Loan Without My Knowledge
I clearly told one of the the finance managers that I intended to pay the VSA separately, in cash - and not included it in my financed amount. Despite this, it was rolled into my loan without my clear understanding at signing. When I raised the issue, the dealer's response ... Read More DealerRater - Jun 21, 2026
Its always present to do business with you your professional team is always ready to help I really appreciate your help thank you
Spectacular dealership
Came here to service my 1992 ls400 with 120k miles. Comes to find out, They don't service them anymore. :/ kind of heartbreaking
Living in Northern California, we normally would not buy a car in Westminster but the exact vehicle we wanted was available online at Lexus of Westminster. We checked the online pricing and they offered a significant discount on MSRP making the trip down south worth it. I worked directly with Keith Imoto and he did an outstanding job in getting the car and paperwork ready so we could get in and out of the dealership in less than 2 hours. We got a very fair price with no hassles; this is the best I have ever been treated at an automobile ... Read More Google - May 11, 2026
I had a wonderful time purchasing my new car from here thanks to Alex Cao and the rest of the team. He was extremely patient and was willing to help me get me what I was looking for. Ask for him if you plan to make a purchase here, and you won't be disappointed.
I leased my new 2026 Lexus IS350 from Lexus of Westminster this afternoon, and once again, I had an excellent experience. This is my second time leasing with them, and what continues to stand out is the exceptional way they treat their customers.
From the moment I walked in, I felt welcomed, respected, and genuinely cared for. My sales consultant, Alex, was attentive, professional, and respectful throughout the entire process. He took the time to listen carefully, ensured I was comfortable, and worked within my budget without any pressure. He kept me informed every step of the way, making the experience ... Read More Google - Apr 27, 2026
Their service is good but they're very sneaky in terms of finding ways to charge you after the fact,, so PLEASE BEWARE. I brought my car in for service because I have 2 free car maintenance after the purchase of my Lexus. My advisor, I believe his name is Junior confirms that everything is free, including the car rental. I didn't even want the car rental at first because I do have a spare old car at home that still has insurance and car registration, I can be picked up by family and use my own car for the ... Read More Google - Apr 24, 2026
I brought in my 2023 Lexus RX350H Premium for 12v battery replace due to defect by manufacturer. Everything was replaced for FREE plus multi points inspection with a basic car wash all completely FREE. All thanks to Billy Griffin at Lexus of Westminster.
I spoke with Steve a couple of minutes ago. He's better off going to an anger management class before coming to the sales floor. I will be more than happy to speak with the sales manager if he is willing to call me.
I’m grateful for the awesome service However I’d have to reschedule the upcoming service from 4/13 to 4/20 at the same time pls. Thank you.
Superior customer service and expertise from Jonathan Van Lexus of Westminster.
Service at Westminster Lexus Service Center, especially under the supervision of Jonathan Van(Senior Service Consultant), is always the best! Just bring your Lexus vehicle there, and leave it under his care, then, just relax in their cozy customer lounge where they serve good coffee and some drinks. The whole process(from the time you check in to finish) goes very smoothly, professionally & efficiently managed; no boring moment. Before you realize it, your car is ready and good as brand new again!
Poor customer service. They transferred me back and forth and couldn’t give me any clear answers
Alex in sales is the Man!! He made it enjoyable to buy a car - sorry Newport lost a customer ( bought my previous 3 cars from there) - Thanks Alex !! Keep up the amazing attitude and professionalism!!
Terrible customer experience. Disorganized, trying to cut corners and push you to sign and move forward even if things are not clear or acceptable. Clearly just trying to get commissions without caring for customers. Stay away from them, plenty of better dealerships will be happy to get your business!
Very bad customer service at this location.
I do not recommend - don’t honor Costco program though they say they do.
Outstanding Experience with Lexus Westminster. Very Honested and professional. Love the way Ryan and Scott Bùi take care they Customer. Looks forward to do Business them again.
I had the worst experience using the RZ Lexus Reserve program here. I've made a reservation months ahead. Had a friend dropped me off to pick up the car. They said I'd need to have my car here to get the car I've reserved.
That's. It how the sales people explained the program to me.
1. If they had such a condition, they should have explained it in the confrontation email.
2. They clearly don't honor the program as they deducted my days from the Lexus Reserve program
This is so sleazy. I'd not recommend such ... Read More Google - Feb 25, 2026
This dealership left me feeling disrespected, dismissed, and honestly disappointed.
From the start, the sales staff made it clear, subtly but unmistakably, that my business did not matter. When I questioned the inflated pricing due to dealer-installed “options,” I was EXPLICITLY and LITERALLY told that if I didn’t like it, I could walk away and “someone else would buy it anyway.” Not in a loud or openly rude way, but in a cold, dismissive tone that made it very clear I was replaceable and not worth their time.
I was polite and respectful throughout the entire process, yet I ... Read More Google - Jan 10, 2026
Tried for over a week to buy a used Lexus from this dealership and attempted to gather additional details before making an offer. I felt like I was hounding the salesperson for basic information. Before they could even get the details to me the car was sold. As a former sales professional in the luxury automotive industry I can confidently say with a well rounded perspective you should steer clear of this dealerships sales department. There are plenty of dealers out there that provide a superior sales service. Nobody should have to beg to buy a car.
I came in to get new front brake rotors at the parts counter and I asked the guy if they match other dealers online parts pricing and he just laughed and said “no”. He gave me the price of about $160 per rotor, another Lexus dealer sells them for $99 per rotor. Why would I spend an extra $120 for the exact same parts since I need two. That’s literally how much I’d be overpaying for it if I bought it here. I turned around and left. $120 is a lot to throw down the toilet, I’ll make the little further ... Read More Google - Nov 10, 2025
I bought a preowned car from them in late July. Was super happy I was able to negotiate a deal. The representative told me it was very well taken care of as it belonged to someone in the HR department. I test drove it around the block. So I thought I was getting a deal. That same month I started to hear a small screech every-time I would reverse. I ignored it thinking it’s probably something normal(first time car buyer) and I was just excited to have gotten a car. As time passed it started getting louder and ... Read More Google - Nov 8, 2025
Worst experience
If these people want to sell cars (or anything really) they should first work on their condescending attitude. I contacted multiple Lexus dealerships in SD, North county and Orange county for a good offer close to a price I set for myself, obviously I know it's a low price, but all I get was nice/helpful responses, and people eager to help me find what I need and showing me deals, best offer I got was 2k more than my price and I was happy about it, but I still reached out to these guys just to see what ... Read More Google - Oct 10, 2025
I recently visited Lexus of Westminster, California, and I was quite disappointed with my experience. From the moment I arrived, the staff seemed disinterested and rushed. Even though I was genuinely interested in purchasing a vehicle, the team made it clear that they were closing at 7 PM and seemed more focused on wrapping up than assisting me. Overall, it felt like my time and interest weren’t valued, and I left feeling frustrated and unappreciated.
I recently brought my car in for a flat tire. I normally go to the Newport location where I purchased it, but this visit was disappointing. The service felt transactional and opportunistic — I was charged nearly $1,000 for two new tires, even though one didn’t need replacement. They also nickel-and-dimed for small things, like refilling the loaner’s gas. After all that, the “car wash” left the interior untouched and unvacuumed. For a brand that prides itself on high-end service, the experience fell short. I left feeling taken advantage of — and, unfortunately, talked down to.
Went in for a test drive and was barely given the time of day. Very disrespectful and would not come back here, especially when seeing how differently they treated other potential customers.
I went here a couple of weeks ago for a TX and was shocked at how arrogant the salesman was—just the way he talked was insulting. They gave us a total rip-off offer and clearly expected us to take it. I didn’t even bother trying to negotiate because it was obvious it would be a waste of time. We left, drove about 50 minutes inland to another dealership, and got exactly what we wanted. I’m so glad we didn’t fall for their nonsense.
My wife and I own a TX and a RZ. Never had a bad experience with Lexus in 15+ years of owning and driving Lexus until my most recent experience at Westminster. I left disgusted and upset at how little I felt valued as a customer. I was assured twice that management would reach out to me and would discuss my concerns but they never contacted me. Won’t go into the details but I will not visit Westminster again. I will go where I am valued.
I had been driving a Lexus NX Sports for the past six years through a lease and later a purchase, and now I was planning to sell it. I sent my wife to get it appraised. But the person doing the appraisal didn’t even start the engine or check the mileage—he just quoted a price on the spot. His offer was $2,500 lower than the appraisal paper from CarMax, so my wife showed him the paper. Immediately, he matched that price. I don’t know what kind of “inspection” he did before naming that price, and how he could ... Read More Google - Aug 15, 2025
Went here to pick up a tire changer piece for my then 2006 lexus. Glad they had it in stock. Found ~4 charges ( 60 - 120$) over the next few weeks on the credit card Id used; All saying "Dealership" somewhere in the description that I had to get cancelled by my CC company. Granted its possible its only a reflection of that person at the register at the time (wish I remembered his name), but still... a scammy expderience
Went in to purchase a new NX. Salesman tried hard, but the so-called sales manager was a real pill. His attitude was screw you, take nearly MSRP or leave it. I was eager to do some reasonable give and take, he could care less. I will buy my new NX from a caring dealership. These people will not get my service business also. Sum it up in two words "They suck.
Never answered or addressed one problem. This was bad. Bad
Rude!!!!!
URGENT READ: Extremely dissatisfied with this location. I spoke with Joseph Garcia for close to 5 hours today finalizing the sale of the car. Literally re-arranged my entire schedule to complete this. Evidence of approval was provided in advance to secure financing; after mutual consideration had been reached; Joseph and his team backed out of the deal and asked me to commute 3 hours to come in. Pervasive in their dealings and highly indicative traits of being reckless with people's time.
Theres an older lady here named Gene... very rude. Not sure her department but Hung up on me when I called. Ownership should look into whose representing them to the public.
Very unprofessional. We are very disappointed working with them as our parts supplier
We ordered parts worth about $3000 last week
They said they have the parts in stock and will deliver but never got delivered
We called again yesterday to double check, one of the guys said it’s already in the truck and will be delivered today. I called them back again and ask for my parts today, They said the driver couldn’t find the location which later on he admitted that it was not true and they couldn’t deliver the parts. They asked me to pay ... Read More Google - Jul 9, 2024
Super rude sales people. Misleading lease offers all over the internet. Can’t wait to end my current lease and dump Lexus into trash. Terrible customer service at every level. It was not like this three years ago.
If you are there they try to help out . But after you bought the car they don't take your calls or calling you back
Doug Cook is not the brightest person when it comes to making deals. Doug insists a credit application when client is paying with a cashiers check. What a waste of time for us, we bought two Lexus from another dealership the very next day.
Spent over 1.5h with my little kid waiting for shady deal for new RX350h and funny sales man came up with 7.99% MPR my credit score above 800 and my previous deals had much better numbers (0.9% and 1.9%)… seriously??? Since when??????? They forced me buy and some additional products saying it’s mandatory for their dealership! Really? Oh, totally forgot, saying I had to put down 20% on this vehicle to get better deal from Lexus Financial Service… seriously????? They know us 8.5 years, few cars paid off early, never late payment… KEEP THIS DEAL FOR YOUR FAMILY MEMBERS! NOT INTERESTED!
No matter how long you had your relationship with Lexus financial service, young sales man will randomly make the APR numbers up out of nowhere and will try to sell an additional product you don’t really need. Then willing lie that his manager just contacted LFS (even know that today is a Labor Day and they don’t work) and 7.99% is the best they can do.. advice: LET THEM THINK THEY ARE SMART, THEN JUST WALK AWAY! RIDICULOUS PLACE!
Buy the way: LEXUS FINANCIAL SERVICES DO FROM 3.99-5.99% this days (if your credit good- mine is very good my ... Read More Google - Sep 4, 2023
should have learned my lesson from my last lease here in Nov 2020 (that's a different story where Doug tried changing the agreed upon deal 2 times before it was corrected while we were in finance. It's not surprising all the poor experiences are here.
Our 3 year lease is coming up in Nov 2023 so received a Loyalty offer so elected to make an inquiry with a similar proposal to the last deal but utilizing current market RV, MF, and current incentives.
Loyalty letter was from SM, Doug Cook, but he relegated Stephen Noh to be the sales point of contact. ... Read More DealerRater - Sep 2, 2023