Customer Testimonials
My experience at Lexus of Westminster was exceptional. I purchased an used Toyota Sienna, and still received top-notched treatment. Michael Huh was our salesman. He was attentive, comprehensive, and honest. The deal was quick and painless. Thank you
Make sure you ask for John Pham when purchasing a Lexus. He is hands down the best salesman I have ever worked with. He is a joy to talk to, does not cause any awkward of uncomfortable situations, and made leasing my Lexus IS300 completely stress free. I really enjoyed the process with him. This is how car buying should be. John makes fair offers, provides friendly customer service, and allows you to be in and out of the dealer in no time. I was able to immediately enjoy my car instead of stress about money and paperwork. Make sure ...
Tomas was extremely knowledgeable about my GS350 F w squeaky brakes. He fixed it after the first attempt knowing exactly what was causing the issue. I went to two different shops before and they told me it was normal which I knew was ridiculous. Tomas made me feel like he genuinely cared about getting to the bottom of the annoying squeaking coming from my brand new car. I am so happy to have met him.. I will always go back to him from now on
We have just purchased our 2018 RX-350L couple days ago from the Lexus of Westminster. This is my wife third Lexus purchased from the Master Sales Consultant GO NGUYEN during the last 25 years. GO NGUYEN is a professional and a honest salesperson. He was helped us from A to Z, and shown great knowledge about the vehicle technology inside/out. We have an enjoyable experience with the Lexus of Westminster. I would love to recommend Lexus of Westminster to everyone. Especially, the Master Sales Consultant GO NGUYEN to all of my friends and families.👌👍??🚘
We've never had our 2008 IS serviced anywhere else. Tomas Diaz is so knowledgeable and professional! He's an exceptional assest to their company!
This dealership is fantastic, they always take great care of my cars. I have two Lexus vehicles that Don helps me with. He gets me in and out quickly and at a fair price..
I have been coming here for almost 10 years and I have never been disappointed with the service I was given. Everyone there is friendly and works to make your experience a great one. I was just in again his week with Tomas and like usual he got me in and off to work with a loaner quickly but still making sure everything I needed was covered. I highly reccoemend anyone in Orange County to give Lexus of Westminster your business for your next Lexus service and I promise you will not be dissipointed.
I've been a Lexus owner since 2007. I'm very happy with the service that I receive from Tomas Diaz of Lexus of Westminster.
I have been a Lexus owner since early 2000. I have been extremely pleased with the service received from Tomas Diaz of Lexus of Westminster. Tomas is very attentive and detailed in his communication regarding that status of my vehicle. Tomas Diaz is the primary reason why I continue to take my vehicle to Lexus of Westminster.
We live very close to another dealership, but we always choose to buy our vehicles and have them serviced at Lexus of Westminster. From the top down the dealership is courteous, accomodating and trustworthy. We deal specifically with Tomas Diaz who goes beyond what one would ask of a service representative. With him, one feels as if you have a personal representative who is there to attend to your needs, to supervise the process and make sure that only the work needed is ordered rather than just working from a mileage checklist. Beyond the service aspect he is personally patient, ...
I’ve owned my LEXUS since 2007, but my husband owned a 2001 model. I am so happy with the services that Tomas Diaz has been offering all these years. He would be the reason I stayed with Westminster Lexus. We feel important and cared for. Thank you Tomas and thank you Westminster Lexus.
Been coming to Lexus of Westminster since 2008 when I bought my first Lexus. Now two vehicles later, there is no other service center I would rather take my cars to. Tomas has always taken care of me and he provides a level of service above and beyond what is expected from a normal service center. Great guy and great service. Trust your car with Tomas and Lexus of Westminster Service.
I want to thank Tomas Diaz my service guy, he’s always amazing and very helpful. I appreciate the time he takes to explain what my car needs and takes the time to answer my questions. I recommend Lexus of Westminster and Tomas Diaz.
Where do I begin..from the valet, loaner department, cashiers and service consultants, everyone is great. I have stuck with Tomas Diaz for the last 8 years as he knows my car and knows how to take care of a customer. he never promises anything he can't deliver and is always out for my best interest even though I'm sure his managers may not always agree with him putting customers in front of sales. He knows his job and he does it well. I won't bring my LS in if he is not there and it's not ...
I've been a loyal customer to this dealer for over 10 years and 9 of those dealing with my awesome service consultant Tomas Diaz. I fully trust him and I know he's out for my best interest and the reliability of my vehicle. I truly enjoy working with him and his wonderful service department which is by far better than all the others over the area.
I have been here multiple times and Tomas was a very helpful service advisor each time. Tomas made sure our cars well taking care and ensure our issue resolve as quickly as possible. There are no words can describe how quick turn around, how greatful we are with Tomas service. I highly recommend Lexus of Westminster to any people and I am sure other service advisor would serve customer the way Tomas treat their customers with dignity and respect.
He is taking care of my car for the past 8 years. Wonderful person and dedicated too. Keep up the good work!! Thank you Tomas
I need to start off by saying that I've had a really bad experience at two other Lexus service center and I live in the South Bay. My past experience at the other locations were so bad that I drove all the way to Westminster to get my car service. Lucky for me, Tomas was my service advisor when I got to Westminster. Since I've met him, he's helped me maintain my cars and my dad's. We both drive from the South Bay to see him. It's great that I can trust him to be ...
A little background story my commute to work is around 52 miles a day round trip. From Westminster to Commerce. I always like to have a peace of mind that my car would not sudden die in the middle of my commute. I personally take all of my family’s car here. We have 3 cars 2 Rx350 and one is250. With that in mind that’s why I recommend Lexus of Westminster for service needs. Lexus of Westminster is very courteous and knowledgeable. I’ve been coming her for 8 years, my service advisor is Tomas Diaz. He is very knowledgeable and very ...
Since I bought my car in 2008 I have been working with Tomas at this dealership until today. Tomas provided me with extraordinary knowledge and service to my car and questions asked. I’m very happy here and will continue using his service!!
I had been to several other Lexus service stores in the area and none were able to figure out why my car would shut off after heavy acceleration. I was told "could not duplicate" way too often! I was so frustrated, I almost sold the car but I didn't want to pass the problem on to the next owner. I thought I give one more Lexus dealer a try before throwing in the towel. Thank goodness I found Westminster's service group. They sent out their diagnosis specialty guy who took the time to drive around with ...
This is my 4th Lexus and this was my favorite dealership. I used the Costco auto sales option and they got me in touch with the Westminster internet sales department. I worked with Eddie and he was by far my favorite car salesman. So refreshing to deal with a friendly, informative salesman. Seems like most of the car salesmen in the past were monotone grumpy old men with no technical knowledge. Eddie showed me the changes and how to use the new features with ease. I hope to deal with Eddie for my next Lexus and highly recommend him to ...
I did lots of research before purchasing a Lexus at the dealership in Westminster. Their service is superb and their price is very competative. I also want to give a shout out to Teri, Internet manager for her outstanding customer service. She is always there to help with great patience. And she does whatever it takes to make her customers happy.
Dimitri was a super nice and fun to talk to. Gave us an amazing deal. He was very knowledgable with the different functions of the car. Great guy and great dealership.
My experience was OK until I met Yui! His open heart and care for my father was unconditional! Yui offered us beverages and made us feel at home. He asked what type of vehicle we need but at the same time he wasn't pushing for a sale. After Yui's guidance we fell in love with CT-F, he didn't have the vehicle we wanted in stock so he personally went for the vehicle himself. Yui's upbeat attitude and customer service is world class! With this my next vehicle will be purchased at the Lexus of Westminster! Thank ...
I went in to Lexus at Newport with my mom and the dealer was not friendly at all. I think he was looking down on us. But! When we went to Lexus Westminster, we were referred by Mr. Go, whom we spoke to on the phone. He introduced us to George and he was super friendly and knowledgeable! We sealed the deal and signed everything. My parents are very happy with their ES 300h!
Came into Lexus of Westminster to look around at the RC 350 F sport and the RCF. Was approached by Bobby who then had KJ help me out with all my questions. He took me to the back garage to show me all the models they had in stock. I found a car I was interested in. KJ was very very friendly and extremely helpful with all my questions. I told him I would be back to purchase it. I knew that there was a chance the car would be looked at and sold before I was able to return and ...
Just purchased a new 350 ES, and I love it. This is the second ES I have purchased here, and everything was great. Lex did above and beyond to get me the car I wanted today. He even delivered it to my home, and carefully went over all the new features. He even set up my Bluetooth for me. Thanks so much Lex.
Call/Text Lex Vasquez 714-892-6906. From the beginning to the end, he was extremely professional, polite, and helpful. His willingness to help me answer me provide me the service I needed...with great attitude... I couldn't expect more!! Thank you Lex!! You were absolutely great!!
We were referred to them by the Costco Auto Program. Got an email from the assigned sales representative Carla Melean the next day. Set up an appointment with her to see the car and it was nothing but pleasant from start to finish. The sales manager Steve Kang was great too.
My wife and I purchased a 2015 Lexus IS F-Sport this weekend, we went to Lexus of Westminster to check out the car took it for a test drive and sat down to talk numbers. We were in and out of there in 90 minutes. The manager (Steve Kang) and salesperson (Carla Melean) made everything simple and easy. We agreed on the numbers got excellent price for our trade in and took the car home. This is one of the best, easiest and quickest car buying experience we have ever had. Their customer service is great, they made everything real simple, and ...
Lexus of Westminster was the best experience I have ever had in shopping for a car. They have a relaxed, friendly, and elegant ambiance that made my husband and I feel comfortable from the very beginning. Everyone was extra special in greeting us and supporting us during the whole process of choosing a car and the transaction of buying a car. Bob, the salesman, was superb in his gracious way of treating us and making us feel very welcome. Todd Minette, was outstanding in his approach to finalizing the deal. Wow I can go on and on about the service ...
From the very outset Carla was extremely helpful in helping us to select the right Lexus (a new ES 350) with the most suitable options. Being unfamiliar with the latest features in the new cars was made less onerous by Carla's helpful instruction which will continue following our purchase! The manager of Lexus of Westminster, John Oh, operates a wonderful dealership which we heartily recommend!
I RECOMMEND LEXUS OF WESTMINISTER TOTALLY BECAUSE I GOT MY HIGHLANDER IN MARCH AND IN NOW AUGUST I NEEDED THE LEXUS I COULD NOT LOOK ANYWHERE ELSE.I HAD TO GO BACK .THE STAFF ARE VERY FRIENDLY AND KNOWLEDGABLE.THE WORKED WITH ME IN A MANNER THAT WAS PROFESSIONAL YET PERSONAL.I FELT LIKE I HAD KNOWN THEM FOR A LONG TIME.i SAY THEY HAVE SIGNITURE SERVICE WHICH LEFT A GREAT IMPRESSION ON ME.i WILL DEFINATELY RECOMMEND THIS COMPANY, BOBBY MOORE AND BILL WERE THE 2 WHO HELPED.THANK YOU VERY M,UCH GUYS!
I had been searching for certian model used car for quite a while, i had contacted a couple dealerships about cars they had advertised online and the follow up was very poor. After I saw the model I was looking for at Lexus of Westminster, I called and talked to Steven and everything was handled over the phone, he returned calls as he said he would and we worked out a deal. I had a two hour drive to pick up the car so I was hoping nothing was going to change when I arrived. Steven had told me he ...
Lexus of Westminster and, more notably, Carla Melean in Internet Sales, is who you need to deal with if you're looking for the best pricing and superior customer service. I dealt with Internet Sales for six different Lexus dealerships and only two were upfront about pricing, Lexus of Westminster being one of them. All of the other dealerships danced around pricing and once I did get their prices, it was considerably higher than what Carla originally offered. She even showed me the dealer invoice comparing her offer to the invoice price. As a prudent shopper, I did not jump ...
We made an appointment with Carla to test drive a Lexus ES 350. She was on time and very helpful. The dealership didn't have the color we were interested in stock, but Carla found us a car at another dealership and had it delivered to us that day. She made sure we knew the many features on the car before leaving. The finance department was also very efficient. Lexus of Westminster was recommended to us by a friend and they definitely met our expectations. I would recommend this dealership to anyone.
Had a misunderstanding with a salesperson when I first stopped by. This explains my negative login name that I was unable to change. The manager helped me and gave me some nice people to work with. Bought a 2010 RX 350 today. Great deal. Love the SUV. I love Lexus. They make the best cars.
I wanted one of the new GX SUV's. I shopped at Tustin, Cerritos, and Newport. I finally bought at Westminster because Greg was so up front and honest with me. Other dealers kept quoting prices, then reniging when I got to the dealership. I got the run around other places. I love the car and was just in for my first service. Wow, what a great organization. Billy in service was super. I feel I have really found a home.
I recently bought a 2010 Lexus IS 250 from this dealer. After having a disappointing experience at Tustin Lexus, who backed out of 2 deals and tried to raise the price of the car I wanted and lower the cost of my trade, I went to Westminster. They gave me a great deal (they matched my first deal that Tustin backed out of) and treated me like royalty. I have no complaints about this dealership, with the exception that I had to wait too long to get in the finance office. However, they made me very comfortable during that time and offered to ...
I have purchased several vehicles in the past but never have had such a great experience as I had with Lexus of Westminster. Gina Silvestri was my salesperson, she was very professional and knowledgeable. I believe I got a fair price and exceptional service. I also found Andrea, the Sales Manager to be very helpful and kind. I would recommend anyone to this dealership.
I went to Lexus of Westminster for a service on my IS 250. Best experience I've ever had. My consultant was very friendly and informative. I will definitely be returning & highly recommending this dealer. Prices were extremely competitive!! Only thing is they ran out of donuts by the time I got there so I had to settle for a bagel. Oh well, it's not that big of a deal so I'll come back earlier next time.
I went to Westminster to have my first service performed and met Jorge Buenrostro, a service advisor. He was helpful and patient with me as I had many questions concerning the use of my navigation system and bluetooth. The service was done in a timely manner and the car was nice and clean afterwards. JOrge went over my invoice with me and thanked me for my visit. All in all, a great experience!
I was shopping for a new IS460F. I went to several dealers and was quoted as high as $5000 over MSRP. (Newport Beach was the highest). Westminster had several to choose from and Kenji helpped me negotiate a nice discount from MSRP. Everyone was very nice. Their sales and service departments are brand new and a lovely place to shop. Plus I saved a bunch of money. I never felt pressured, nor did anyone try to sell me stuff I didn't want or need.
We got a Lexus SUV several years ago from Westminster and had a great buying experience. Our 2nd car was a BMW and we decided to replace it with a Lexus ES350. We also upgraded the SUV to the new RX350. Each time, the sales team was patient, informative and responsive with answers to our questions. No high pressure sales tactics or surprises. Bottom line is that we got the cars we wanted at a fair price with great service. Also, the showroom was very nice and has a lounge area with snacks, drinks and TV so our kids were ...
Tung in the internet dept was great. He made it very easy to buy a car. We spoke about the ES350 he gave me a great price and I bought ther car the next day.
I bought a 2002 GS430, it is a nice car.. though I like my GS400 better. I don't know about Maurice though, I don't think he can even afford a lexus, or Mercedes... or he just a hater. BTW.. I also had great experience at Lexus of Westminster besides Tustin Lexus. (My family all drives Mercedes and BMW, So I just want to be different). Lexus are nice luxury cars that will save you money (reliable), Mercedes and Bmw are nice, but too much problems with electrical parts with their car, and they are great luxury cars, especially the ...