"My wife & I were planning to leave town on Saturday morning, the day before Easter, for a 400-mile trip to the Bay Area. On Friday afternoon, my wife called me and informed me that the cooling and heating system in our vehicle had completely died. It was 1:30 in the afternoon, and I thought there was no way it could be repaired in time for us to leave the next morning."
"I called Jorge (Service Consultant), hoping for the best. Without hesitating, Jorge told me to bring the car in, and that he would take care of me. I was at your Service Center by 2pm, and Jorge sprang into action. He worked with your excellent service experts to isolate the problem (and it was a big problem), and he was able to get everything done by 6pm (which was 30 minutes earlier than he had estimated). He said he would stay as long as it took, which he did. As I left, he asked me to call him on Saturday to let him know if the cooling and heating systems were working according to our expectations."
"We did call Jorge because not only was everything working, but the whole system was working better than it has in some time. We were very pleased, not just with the repair, but with Jorge's personal attention to our needs. It was truly outstanding service. The kind that not only makes your operation look good, but the entire Lexus company."
